Return Policy
Return Policy:
At WaggleWize, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy to ensure your peace of mind.
Here's how it works:
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30-Day Satisfaction Guarantee: We provide a 30-day window from the date of delivery for returns. If you're not satisfied with your purchase within this timeframe, you can return the item for a full refund or exchange, no questions asked.
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Unused and in Original Condition: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please make sure to include all accessories and parts that came with the product.
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Return Process: To initiate a return, simply contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and instructions on how to proceed.
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Return Shipping: While we strive to offer free returns whenever possible, return shipping costs may vary depending on your location and the reason for the return. We'll provide you with details regarding any applicable return shipping fees.
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Refunds and Exchanges: Once we receive your returned item and verify its condition, we'll process your refund or exchange promptly. Refunds will be issued to the original form of payment, while exchanges will be shipped out as soon as possible.
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Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We'll work with you to resolve the issue and provide a replacement or refund as necessary.
Our goal is to ensure that you and your canine companion are happy with every purchase from our store. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our friendly customer service team. Thank you for choosing our WaggleWize!